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About Rug Advocate

Lynn Tall’s career with rugs started almost accidentally in 1994 when she took a receptionist position she thought would be temporary. Her rug aptitude showed and she rapidly assumed responsibility for intake and pre-inspection in one of the country’s oldest and busiest rug washing plants.

After only a few years of expert tutelage, and handling thousands of rugs, she earned the industry-coveted Certified Rug Specialist (CRS) certification from the National Institute of Rug Cleaners (NIRC). Lynn spent 16 wonderful years at Bon Ton Rug. It was only after she married and moved away from Boston that she realized she had knowledge that she enjoyed sharing.

In 2012, Lynn formed her company, Rug Advocate®, to offer classes and consulting in rug ID, pre-inspection and the often neglected importance of expert customer service. In 2015, she joined forces with a few of her favorite industry colleagues to form Rug Restoration Seminars, a firm dedicated to advancing the overall skill set of novice to intermediate rug washers

How often should you clean your customers’ rugs?

Customers often ask us how often they should be cleaning their rugs. Below is some advice you can share... If your customer's rug is in an entry way, in front of the kitchen sink, or in some other high-traffic place, they will take the most abuse from wear and soil....

Tufted Rugs

Did you know that rugs are not all made the same way?  Some are knotted by hand, some are flat woven by hand, some rugs are machine made, and some are tufted. It’s this last type that has become most popular with consumers, but tufted rugs have many problems that...

Building Blocks of Rug ID: Warp vs Weft

Before you attend any Rug ID class, there are a few basics you need to have well learned so that you don’t fall behind in class. The first of those is basic rug construction. The proper names and functions of what’s on the inside of your rug is probably the best place...

Q: What should I have my office staff do when the phones are slow?

Q: What should I have my office staff do when the phones are slow? This question was posted in a Facebook group I belong to. On the surface, it seems benign enough, but the more I thought about it, the more I realized that this was a truly epic question. First, decide...

When It Comes To Rugs, Know More Than Your Customers

When It Comes To Their Rugs, Know More Than Your Customers FACT: You can be the best rug washer in the world, but you’ll never earn your customer’s trust until you know more about their rugs than they do. The conversations we have...
Lynn Tall is well respected and known for her calm, accommodating teaching style, her preparedness, and her willingness to go the extra mile for her students.

Your input is essential to our business.
If you have any questions or comments regarding our training and consulting services and for current rates, please contact Rug Advocate today. 

Lynn Tall, is proud to display her industry certifications and accolades:

  • Instructor, Consultant & Event Organizer, Rug Advocate®
  • Instructor & Event Organizer, Rug Restoration Seminars
  • Moderator & Instructor, The Rug Room Live Webinars
  • Assistant Instructor, Rug Lady Seminars with Ruth Travis
  • Certified Rug Specialist (CRS), National Institute of Rug Cleaners
  • Invited Speaker, ICE Expo, 2015, 2016, and 2017
  • Former Moderator & Instructor, Pro Cleaners Network
  • Former Instructor, Lisa Wagner’s Textile Pro Rug ID Course

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Rug Advocate®
27 Holland Street
Saugus, MA, 01906
(781) 820-7002

Hours
Mon. - Fri. | 9 am-5 pm EST
Evenings or Weekends
By Appointment Only

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