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About Rug Advocate

Lynn Tall’s career with rugs started almost accidentally in 1994 when she took a receptionist position she thought would be temporary. Her rug aptitude showed and she rapidly assumed responsibility for intake and pre-inspection in one of the country’s oldest and busiest rug washing plants.

After only a few years of expert tutelage, and handling thousands of rugs, she earned the industry-coveted Certified Rug Specialist (CRS) certification from the National Institute of Rug Cleaners (NIRC). Lynn spent 16 wonderful years at Bon Ton Rug. It was only after she married and moved away from Boston that she realized she had knowledge that she enjoyed sharing.

In 2012, Lynn formed her company, Rug Advocate®, to offer classes and consulting in rug ID, pre-inspection and the often neglected importance of expert customer service. In 2015, she joined forces with a few of her favorite industry colleagues to form Rug Restoration Seminars, a firm dedicated to advancing the overall skill set of novice to intermediate rug washers

THREE things to consider when speaking to a group of people about what you do:

1) Cater to your audience. For instance, if you’re speaking to a design guild about how awful the textiles are they’ve installed in their customer’s homes, how difficult they are to clean (I’m lookin’ at YOU, faux soie…), then you’re basically insulting them to...

New Rug, Old Look

Many of today’s newer hand knotted, woven, and tufted rugs are being made to look older, more antique, than they really are. One way to do this is to wash the rug in a tea bath to achieve a darker, muted appearance. Tea washing is not a permanent treatment. ...

Q: What should I have my office staff do when the phones are slow?

Q: What should I have my office staff do when the phones are slow? This question was posted in a Facebook group I belong to. On the surface, it seems benign enough, but the more I thought about it, the more I realized that this was a truly epic question. First, decide...

Tufted Rugs

Did you know that rugs are not all made the same way? Some are knotted by hand, some are flat woven by hand, some rugs are machine made, and some are tufted. It’s this last type that has become most popular with consumers, but tufted rugs have many problems that...

Liability Disclaimers – What Should They Say?

Liability disclaimers help convey a professional tone early in your interaction with your customers, they assist in setting realistic expectations, and they are also useful as a legal deterrent should problems come up while the rug is in your custody, especially when...

Lynn Tall is well respected and known for her calm, accommodating teaching style, her preparedness, and her willingness to go the extra mile for her students.

Your input is essential to our business.
If you have any questions or comments regarding our training and consulting services and for current rates, please contact Rug Advocate today.

Lynn Tall, is proud to display her industry certifications and accolades:

Instructor, Consultant & Event Organizer, Rug Advocate®
Instructor & Event Organizer, Rug Restoration Seminars
Moderator & Instructor, The Rug Room Live Webinars
Assistant Instructor, Rug Lady Seminars with Ruth Travis
Certified Rug Specialist (CRS), National Institute of Rug Cleaners
Invited Speaker, ICE Expo, 2015, 2016, and 2017
Former Moderator & Instructor, Pro Cleaners Network
Former Instructor, Lisa Wagner’s Textile Pro Rug ID Course

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Rug Advocate®
27 Holland Street
Saugus, MA, 01906
(781) 820-7002

Hours
Mon. - Fri. | 9 am-5 pm EST
Evenings or Weekends
By Appointment Only

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