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Classes For The Rug Cleaning Industry
Rug Advocate®
Rug ID & Customer Service classes and workplace events are for you and your staff to enjoy. When you and your staff know more than your customers, it gives you the confidence necessary to make the big sale, speak with quiet authority, and become the go-to your customers rely on. We focus on pre-inspection, customer service, and a “most common” type of Rug ID, which will provide a solid foundation for further Rug ID training, if desired. Knowing what to look for (and charge for) during pre-inspection saves you from embarrassing phone calls with your customers later – not to mention lost time and wages!
Our events and classes are designed to provide a maximum potential for learning with a minimum financial investment.
Instructor: Lynn Tall of Rug Advocate®, Saugus, MA
4 Day Seminar, Group Size up to 15
This is an active participation class: many rugs to handle, and reference materials to take home. Spirited discussions encouraged.
- Vocabulary and terminology
- Rug construction and basic rug ID
- Determining cleanability and potential pitfalls
- Thorough pre-inspection and documentation
- Providing additional services
- Confident customer service and communication
- Determining value for service
Call Lynn Tall for details about this class.
(772) 708-6445
As an instructor Lynn Tall is in a class all her own. She not only meets but exceeds your expectations for a class instructor. Lynn’s skills are as impressive as they come and her mild mannered teaching style brought a sense of calm learning in the classroom. There are tens of thousands of rugs out there and by the time we were done with her class we all felt much more confident about being able to identify and work on them in the field.”
Mike Schmitt
Port Washington, NY, Kleenrite Carpet Care
Rug Advocate®
27 Holland Street
Saugus, MA, 01906
(781) 820-7002
Hours
Mon. - Fri. | 9 am-5 pm EST
Evenings or Weekends
By Appointment Only
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